| Company | Digital asset derivatives, |
| Company Info | A FCA-regulated trading venue offering centrally cleared Bitcoin index futures and options. Partnering with LCH SA, it provides secure digital asset derivatives trading for global institutional participants at scale. |
| Job Title | Technical Support Engineer (Tier 1/2) |
| Job Short Desc | Join our team revolutionizing digital asset trading support globally. Be a key player in shaping the future of regulated 24/7 trading venues. Drive customer satisfaction and technical excellence.
|
| Salary | Variable based on experience |
| Locations | EU - London (UK) |
| Visa | Y |
| Job Summary | As a Digital Asset Trading Support Specialist, you will play a pivotal role in our dynamic, globally distributed technical support team. Your primary focus will be ensuring customer satisfaction through exceptional support for our regulated 24/7 trading venues. As a Customer Satisfaction Champion, you will bring your expertise in troubleshooting Windows, Networking, and Cisco equipment, while also excelling in support processes, including Service Desk operations and documentation. Join us in revolutionizing the digital asset trading landscape and be a key contributor to our success.
|
| Criteria | | Elevate customer satisfaction through expert support solutions | | Troubleshoot Windows, Networking, Cisco equipment effectively | | Drive efficiency with strong Service Desk and documentation skills |
|
| Apply | Apply |